Frequently Asked Questions

POLICIES

Please view our Refund & Returns Policy here to see if you qualify to return the product.
If yes, please view our guide on how to properly return product here.

Changes on your orders can only be done if your order has not being processed yet by us.

Please view our Refund & Returns Policy here to see if you qualify to return the product.
If yes, please view our guide on how to properly return product here.

Please view our Cancellation and refund process here.
Please note cancellation request will only be considered if your order has not being processed by us.

Your faulty product will either be replaced or you will be refunded depending the scenario.
Please view our Refund & Returns Policy here to see if you qualify for a replacement or a refund.
If yes, please view our guide on how to properly return product here.

Most refunds are processed within 5 business days after the package is received by the Seller.

If you have received an incorrect product, please follow our Return & Replacement guide here

PAYMENT

We are excited to tell you that we accept 6 types of Payment methods during the check-out.
These includes:
1. Direct Bank Transfer
2. Credit/Debit Card
3. mPaisa
4. MyCash
5. Traidbiz Wallet
6. Credit Pay (this can only be used if you have an Credit Account with the Seller)

This is our own wallet where you can top-up, save, transfer to another user and buy products on Traidbiz. 

If you do not have enough balance in your Traidbiz wallet, you can always split payment (with the remaining 3 payment methods) at the check out. 

SHIPPING

Currently we only ship within Fiji. 
International shipping coming soon.

We do not allow combined orders from multiple Sellers to be delivered together by the same delivery, different Sellers have their own timeframe to make the product ready for delivery.

If you have missed your traidbiz order delivery, we advise you to pickup from your nearest courier partners office. 

Please view your Account Dashboard > navigate to orders > view order > view status

If you still have any queries, please contact us here.

Shipping cost is FREE if you and the Seller falls in the same zone.

If both the seller and the buyer is in different zones, shipping cost will be calculated at the checkout.

 

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CONTACT

You can contact us here for any enquiries

To contact any seller:

1. Navigate to "Stores" menu.
2. Select the store you want to contact.
3. Visit store
4. 

 

You can also send inquiry from their Store profile by clicking "inquiry" 

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