Help Centre – TraidBiz

Frequently Asked Questions

POLICIES

How do I return my order on traidbiz?

Please view our Refund & Returns Policy here to see if you qualify to return the product.
If yes, please view our guide on how to properly return product here.

I need to change something on my order. How can I do that?

Changes on your orders can only be done if your order has not being processed yet by us.

What is your return/exchange policy?

Please view our Refund & Returns Policy here to see if you qualify to return the product.
If yes, please view our guide on how to properly return product here.

How can I cancel my order?

Please view our Cancellation and refund process here.
Please note cancellation request will only be considered if your order has not being processed by us.

How can I get a refund for a faulty product?

Your faulty product will either be replaced or you will be refunded depending the scenario.
Please view our Refund & Returns Policy here to see if you qualify for a replacement or a refund.
If yes, please view our guide on how to properly return product here.

When will I get my refund?

Most refunds are processed within 5 business days after the package is received by the Seller.

The product I received does not match the description. What can I do?

If you have received an incorrect product, please follow our Return & Replacement guide here.

PAYMENT

What Methods of Payments does Traidbiz Accept?

We are excited to tell you that we accept 6 types of Payment methods during the check-out.
These includes:
1. Direct Bank Transfer
2. Credit/Debit Card
3. mPaisa
4. MyCash
5. Traidbiz Wallet
6. Credit Pay (this can only be used if you have an Credit Account with the Seller)

What is Traidbiz Wallet?

This is our own wallet where you can top-up, save, transfer to another user and buy products on Traidbiz.

What can I do if the balance in my wallet is not enough to pay for my order?

If you do not have enough balance in your Traidbiz wallet, you can always split payment (with the remaining 3 payment methods) at the check out.

Will I pay tax if I import an item?

SHIPPING

Does Traidbiz ship internationally?

Currently we only ship within Fiji.
International shipping coming soon.

Can I combine my orders from different sellers to be delivered together?

We do not allow combined orders from multiple Sellers to be delivered together by the same delivery, different Sellers have their own timeframe to make the product ready for delivery.

What if I miss my traidbiz order delivery?

If you have missed your traidbiz order delivery, we advise you to pickup from your nearest courier partners office.

The delivery of my order is delayed. What should I do?

Please view your Account Dashboard > navigate to orders > view order > view status

If you still have any queries, please contact us here.

What will my shipping cost be?

Shipping cost is FREE if you and the Seller falls in the same zone.

If both the seller and the buyer is in different zones, shipping cost will be calculated at the checkout.

Can I get a product delivered to another address/country?

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Will I have to pay customs duties and taxes?

How can I change my order address?