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Returns and Replacements
Returns and Replacements Process
1. Check your product thoroughly against details of your order.
2. Ensure that the product is genuinely damaged, incorrect or has a defect.
3. Please ensure that the product is in its original packaging, is in an unused condition and all labels and tags are intact.
4. Please reach out to us as soon as possible through the Traidbiz “Contact Us” page.
5. Attach at least two pictures of the product showing any damage or proof of the incorrect product. Clearly describe the replacement reason in the box provided and click the “SUBMIT” button.
6. Re-pack the product in the original packaging, and reseal it properly. Mark it “Fragile” if required.
7. Take a photo of the re-sealed package and upload it as an Order Note with your comment in your User Dashboard under the “Orders” tab. Ensure that you choose the correct Order Number.This is to safeguard your shipment during return shipping.
8. Please label the package with the correct store address that is shown in the Seller’s store page.
9. Call the courier company to pick up the package from your address or drop the package to their nearest office. Please note that the return shipping will be at your own cost.
10. Traidbiz will review the request and communicate with you as soon as possible.
11. You will be notified by email if your request is genuine and replacement is approved or if it is rejected.
Most returns for replacements are processed within 5 business days after the package is received by the Seller.